Kualitas Pelayanan Publik Di Kelurahan Talikuran Utara Kecamatan Kawangkoan Utara

Abstract

This study aims to assess the quality of public services at the Talikuran Utara Sub district Office in Kawangkoan Utara The research employs a qualitative research method The findings of the study are as follows: 1 Tangible : This dimension is related to facilities infrastructure where the existing facilities still need to be enhanced and comfort requires further improvement 2 Reliability: In this dimension the quality of public services still needs improvement as there are several issues that need attention such as employee discipline 3 Responsiveness: The service in this dimension meets the expectations of service users with both the government and employees responding well to the needs of the community 4 Assurance: The quality of service in this dimension requires improvement in terms of timeliness and the accuracy of service delivery 5 Empathy: The quality of service in this dimension is considered insufficient because some employees do not respond well to service users needs affecting the overall service experience < strong>< p>