Pelayanan Publik Di Kantor Kejaksaan Negeri Minahasa

Abstract

- This study aims to find out, analyze and describe public services at the Minahasa District Attorney's Office. The research method used is descriptive qualitative. The number of informants in this study were 5 people. Data collection uses observation, interview and documentation techniques. Data analysis through Data Reduction, Data Presentation and Drawing Conclusions. The results of the study show that 1). Administration Mechanism for collecting E-Tilang letters at the Prosecutor's Office When a ticket is issued, the police will input the offender's data into the Etilang application and submit the file to the court. 2). Inadequate facilities and infrastructure, starting from the equipment used is still limited. 3). Competence of Service Provider Officers The competence of officers in providing services has not been maximized as a whole, indeed even though employees are always given direct bombing by superiors but it does not rule out the possibility of employees not carrying out their job duties to the fullest, supported by several inhibiting factors in providing services , this is also reinforced by the rules in the SOP that in the process of taking a ticket it is only 1 day, but there are still some people who complain that they have to come back tomorrow because there is a disturbance in the service process.