Pelayanan Administrasi Di Dinas Sosial Kabupaten Minahasa Selatan (studi kasus: di bidang pemberdayaan sosial dinas sosial kabupaten minahasa selatan)

Abstract

This study aims to determine and describe how Administrative Services at the South Minahasa Regency Social Service are a case study in the Social Empowerment Division. The approach used in this research is a qualitative approach with a descriptive type. The number of informants in this study were 7 people. Data collection using observation, interview, and documentation techniques. Data analysis through data reduction, data presentation, and conclusion drawing. The results of this study state that Administrative Services at the South Minahasa Regency Social Service in the Social Empowerment Sector are not yet fully Optimal and Maximum: 1) The existing facilities and infrastructure are not sufficient 2) lack of information related to administrative requirements 3) service has not been maximized there is a delay in response from employees due to workload, thus affecting comfort in providing sevices 4) in performing services there are no queues or procedures that apply 5) Employees are quite friendly and polite in providing administrative service.