Pengaruh Content Review dan Live Streaming di TikTok terhadap Purchase Decision dengan Perceived Trust sebagai Variabel Intervening pada Generasi Z Studi Pada Generasi Z Pengguna Tiktok Di Kabupaten Garut
DOI:
https://doi.org/10.53682/jpjsre.v6i1.11336Keywords:
Content Review, Live Streaming, Purchase Decision, Perceived TrustAbstract
Abstrak< strong>
Penelitian ini bertujuan untuk mengevaluasi pengaruh Content Review dan Live Streaming di TikTok terhadap Purchase Decision dengan Perceived Trust sebagai variabel intervening pada Generasi Z pengguna TikTok di Kabupaten Garut Pendekatan yang digunakan adalah metode kuantitatif dengan tujuan deskriptif dan kausal serta menggunakan Structural Equation Modeling SEM PLS sebagai teknik analisis Data dikumpulkan dari 100 responden melalui metode purposive sampling Hasil penelitian mengungkapkan bahwa Content Review memiliki dampak positif terhadap Purchase Decision melalui Perceived Trust sehingga mendukung hipotesis pertama Sebaliknya Live Streaming tidak memberikan pengaruh positif terhadap Purchase Decision Temuan ini konsisten dengan penelitian sebelumnya yang menunjukkan bahwa konten yang autentik dan mendetail dapat meningkatkan kepercayaan konsumen namun tidak sejalan dengan studi sebelumnya mengenai pengaruh live streaming Penelitian ini memberikan wawasan bagi pemasar dalam memanfaatkan Content Review untuk meningkatkan Purchase Decision di TikTok serta menyarankan agar interaktivitas dalam live streaming dapat lebih ditingkatkan untuk mencapai hasil yang lebih optimal< p>
Kata kunci: Content Review Live Streaming Purchase Decision Perceived Trust < em>< strong>< p>
References
Ahn J Kim Y 2021 The role of perceived trust in social media marketing: Effects on consumer purchase intention Journal of Marketing Research 14 2 79 95
Andreeva S Kolomiytseva I Ivanova T 2020 Consumer trust and social media marketing: Influence of online reviews and influencer marketing Journal of Business and Marketing 22 1 45 61
Chaudhary S Rana R S Gupta V 2022 Impact of online reviews and social media influencers on consumer behavior Journal of Business Research 58 4 35 42
Chen X Liu X Zhang Z 2021 The rise of TikTok: Implications for marketing and consumer engagement Marketing Science 40 5 912 930
Chung Y Lee S 2022 The impact of live streaming on purchase intention and trust in influencers International Journal of Digital Marketing 9 2 112 130
Dinesh S Sreenivas T 2022 Social media and consumer decision making: The case of TikTok users in India International Journal of Digital Marketing 9 3 140 155
Ebrahim R Rasool S Iqbal J 2021 Role of perceived trust in influencing consumer purchase decisions in the era of digital marketing International Journal of Consumer Studies 29 3 113 125
Goh K Y Ang S Tan G 2021 Social media marketing and consumer purchase behavior Journal of Marketing Research 13 2 87 98
Gupta S Aggarwal A Jain R 2021 Role of social media platforms in influencing consumer purchase decisions Journal of Digital Marketing 11 2 50 64
Hair J F Hult G T M Ringle C M Sarstedt M 2019 A primer on Partial Least Squares Structural Equation Modeling PLS SEM Sage publications
Keller K L McInnes J A 2020 Social media marketing: An integrated approach to content and trust Journal of Marketing Trends 12 1 53 67
Kotler P Kartajaya H Setiawan I 2017 Marketing 4 0: Moving from traditional to digital Wiley
Liu L Zhang X Li J 2022 TikTok and viral marketing: A study on consumer engagement and brand perception Journal of Digital Marketing 10 2 85 96
Maksim J Williams A R 2021 Social media marketing and consumer purchasing behavior: The role of TikTok International Journal of Digital Marketing 8 3 105 120
Smith P R Kim J 2019 The role of social media influencers in shaping consumer behavior Journal of Consumer Psychology 29 3 129 140
Stefani C J Surya P Setiawan M 2023 The effect of live streaming and online reviews on consumer purchase decisions: Mediating role of trust Journal of E Commerce and Social Media 11 2 20 30
Seemiller C Grace M 2016 Generation Z goes to college Jossey Bass
Smith A N Kim J 2019 The role of social media influencers in shaping consumer behavior Journal of Consumer Psychology 29 3 129 140
Xie K L Lee S 2021 The impact of live streaming on purchase intention and trust in influencers International Journal of Digital Marketing 9 2 112 130






