An ESP-Based Needs Analysis of English Subject for Room Division Students In A Hospitality Higher Education Context

Muh. Al Fachrizah Fitra; Sultan Baa; Samtidar Samtidar; Yunitari Mustikawati; Ulvah Sari

doi:10.53682/jeltec.v4i2.7441

Authors

Muh. Al Fachrizah Fitra Universitas Negeri Makassar
Sultan Baa Universitas Negeri Makassar
Samtidar Samtidar Universitas Negeri Makassar
Yunitari Mustikawati Universitas Negeri Makassar
Ulvah Sari Universitas Kurnia Jaya Persada

DOI:

https://doi.org/10.53682/jeltec.v4i2.7441

Keywords:

ESP; Need Analysis; Hospitality English; Room Division; Vocational Education

Abstract

This study investigates the English language needs of students enrolled in the Room Division program at the Tourism Polytechnic of Makassar, Indonesia. Recognizing English as a critical skill in the hospitality sector especially in guest-facing roles, this research aims to assess whether the current English course aligns with the communicative demands of the workplace. Employing a sequential explanatory mixed-methods design, quantitative data were gathered through a 15-item Likert-scale questionnaire administered to 39 students, while qualitative insights were collected via semi-structured interviews with four purposively selected participants. Statistical analysis revealed that students perceived English as highly relevant to their future careers, particularly in speaking and customer service contexts. However, they also expressed a need for more interactive learning, including simulations, role-plays, and authentic materials. Thematic analysis of the interview data confirmed that students found the course lacking in real-world communication practice and contextualized vocabulary. Grounded in ESP theory, this study identifies gaps between the current curriculum and the specific language tasks expected in hotel operations. The findings underscore the importance of tailoring English instruction to meet learners’ professional goals and suggest the integration of task-based, industry-relevant activities. Recommendations are provided for curriculum developers, instructors, and policymakers to enhance the effectiveness of ESP instruction in vocational hospitality education.

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