Challenges and Strategies in Developing Intercultural Communicative Competence among Indonesian Seafarers in Multinational Crews
DOI:
https://doi.org/10.53682/h63z1083Keywords:
intercultural communicative competence, maritime communication, Indonesian seafarers, cultural diversity, thematic analysisAbstract
This study shows that crew members often face difficulties when communicating with people from different cultures. The main problems are usually due to differences in language, speech patterns, and unfamiliar customs. This is most noticeable early in their careers, when they are still adjusting to a diverse environment. However, as they gain experience, they become more confident and communicate more fluently. To overcome this, they maintain an open and respectful attitude, use simple language, adapt their speech, pay attention to coworkers' behavior, build good relationships, and frequently check in to avoid misunderstandings. These steps can help reduce misunderstandings and support effective communication in maritime operations. This study reveals that ICC evolves through continuous interaction and experiential learning. The factors of attitude, knowledge, interpreting skills, relating, discovery and interaction skills, and critical cultural awareness of ICC are interrelated and critical cultural awareness reflects the highest level of competence
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